All Systems Operational

Updated 2 days ago

This page shares the operational status and planned maintenance of REANNZ's advanced network and connectivity services. For updates related to REANNZ's advanced computing platform and storage services, visit: https://status.nesi.org.nz

Connectivity




Operational

Domestic PoPs




Operational

MAE Services




Operational

DC Connect




Operational

Cloud Connect




Operational

System Services




Operational

History (Last 7 days)

REANNZ Jeopardy Notification - CDC SilverdaleLoss of Resiliency

Incident Status

Loss of Resiliency


Components

DC Connect


Locations

CDC Silverdale



April 13, 2026 22:02 NZST
RESOLVED

Damaged cable has been repaired and the service has been restored.

April 13, 2026 11:29 NZST
IDENTIFIED

The cable has been successfully located, and excavation works are now underway to expose the cable for repair. The next update will be provided once the cable run-out is completed and preparation for splicing has commenced.

April 13, 2026 10:51 NZST
INVESTIGATING

Loss of diversity at our DC Connect site at CDC Silverdale due to weather events. Our service provider is currently engaged with field technicians to investigate and perform the necessary steps to repair the fault. Latest update suggests that cable location is underway and once the faulty cable is located, excavation will begin.
REANNZ Jeopardy Notification - TRG + ROT RegionsLoss of Resiliency

Incident Status

Loss of Resiliency


Components

Domestic PoPs


Locations

Tauranga, Rotorua



April 9, 2026 15:52 NZST
RESOLVED

Full network service now restored. Permanent repairs will later be required when works are completed to resolve environmental damage in the surrounding area.

April 9, 2026 15:04 NZST
IDENTIFIED

Technicians have succeeded in establishing safe access to fibre on one side of the fault where a joint will be created. Setup is underway at the same time on the other side for an overlay to be completed.

April 9, 2026 10:11 NZST
IDENTIFIED

A fibre fault has been identified affecting a REANNZ backhaul circuit connecting the Tauranga and Rotorua regions. Redundant traffic paths remain available, but further cuts in these regions occurring simultaneously to this fault would be expected to cause network outages. Technicians are onsite to complete repairs, though the local environment makes this challenging. Updates will be made available as they become known.