All Systems Operational

Updated 12 hours ago

Connectivity




Operational

Domestic PoPs




Operational

MAE Services




Operational

DC Connect




Operational

Cloud Connect




Operational

System Services




Operational

Scheduled Maintenance

Napier PoP MigrationPlanned Maintenance

Schedule

April 8, 2025 20:00 - 23:59 NZST

Components

Connectivity, Domestic PoPs

Locations

Domestic, Napier

Description

We will be completing PoP migration work as part of the NNSR Hardware upgrade project. This will see a number of services migrated to our new hardware onsite. It is expected that impacted members will experience up to 15 minutes of downtime while these migrations occur, dual homed services should automatically failover to backup paths. A more detailed notification confirming specific member services impacted will be sent through as well. Related Dates: > 8/4 20:00-23:59 Napier PoP Migration
Rotorua Hardware MigrationPlanned Maintenance

Schedule

April 14, 2025 17:30 - 23:59 NZST

Components

Connectivity, Domestic PoPs

Locations

NREN, Domestic, Rotorua

Description

We will be completing PoP migration work as part of the NNSR Hardware upgrade project. This will see a number of services migrated to our new hardware onsite. It is expected that impacted members will experience up to 15 minutes of downtime while these migrations occur, dual homed services should automatically failover to backup paths. A more detailed notification confirming specific member services impacted will have been sent through as well. Thanks
Napier Hardware MigrationPlanned Maintenance

Schedule

April 16, 2025 19:00 - 23:59 NZST

Components

Connectivity, Domestic PoPs

Locations

NREN, Domestic, Napier

Description

We will be completing PoP migration work as part of the NNSR Hardware upgrade project. This will see a number of services migrated to our new hardware onsite. It is expected that impacted members will experience up to 15 minutes of downtime while these migrations occur, dual homed services should automatically failover to backup paths. A more detailed notification confirming specific member services impacted will have been sent through as well. Thanks
FST PoP Migration | Day 1Planned Maintenance

Schedule

April 22, 2025 19:00 - 22:00 NZST

Components

Domestic PoPs

Locations

Wellington

Description

We will be completing PoP migration work as part of the REANNZ NNSR Hardware Upgrade project. This will see a number of services migrated to our new hardware onsite. It is expected that impacted members will experience up to 15 minutes of downtime while these migrations occur; dual homed services should automatically failover to backup paths. A more detailed notification confirming specific member services impacted has been provided directly to affected members. Thanks
FST NNSR Migration | Day 2Planned Maintenance

Schedule

April 23, 2025 19:00 - 22:00 NZST

Components

Domestic PoPs

Locations

Wellington

Description

We will be completing PoP migration work as part of the REANNZ NNSR Hardware Upgrade project. This will see a number of services migrated to our new hardware onsite. It is expected that impacted members will experience up to 15 minutes of downtime while these migrations occur; dual homed services should automatically failover to backup paths. A more detailed notification confirming specific member services impacted has been provided directly to affected members. Thanks

History (Last 7 days)

REANNZ Jeopardy Notification - NSNOperational

Incident Status

Operational


Components

Domestic PoPs


Locations

Nelson



April 2, 2025 16:33 NZDT
[Resolved] The IVC-NSN link has been restored, as of 14:50 and has been stable since. With the IVC-NSN link back in production, this brings the NSN PoP out of Jeopardy.

April 2, 2025 10:01 NZDT
[Monitoring] We have seen the IVC-NSN link go down, due to planned work by our circuit provider. This puts the NSN PoP in a state of Jeopardy, until the work is completed and the circuit restored. This planned work needs to be completed during daylight hours due to Health and Safety requirements. The planned work is expected to be completed by 18:00. Further updates will be provided on status change.
REANNZ Jeopardy Notification - NPE/ROTLoss of Resiliency

Incident Status

Loss of Resiliency


Components

Domestic PoPs


Locations

Rotorua, Napier



March 31, 2025 16:14 NZDT
[Resolved] Link was restored at 11:49 and has been stable since. No further outages are expected with this link. With the link being returned to production status, this also lifts the Jeopardy state for the NPE and ROT PoPs. Both NPE and ROT PoPs are now back to full resiliency.

March 31, 2025 12:42 NZDT
[Monitoring] Our circuit provider has identified the location of the fault. The damage appears to have been caused by rodents. The provider has set up a fibre overlay, to bypass the affected areas. The provider has re-spliced the REANNZ fibre, as of 11:49. We will continue monitoring the link for stability and await the ground crew to leave site, before resolving the incident.

March 31, 2025 10:41 NZDT
[Identified] Our fibre provider has determined the location of the fault is ~7.2kms from Tarawera towards Taupo. They have identified two areas of damage and are preparing a fibre overlay to resolve the issue.

March 31, 2025 09:54 NZDT
[Investigating] We are currently monitoring a potential issue that could affect connectivity in the Napier and Rotorua regions. We have seen our core link between Napier and Rotorua fail this morning, as of 07:00. The issue has been raised with the circuit provider for further investigation. Unfortunately, this does put the Napier (NPE) and Rotorua (ROT) PoPs in a state of Jeopardy, until the circuit is restored. Further updates will be provided by 13:00.